fg77 Privacy Policy — Full Protection of Your Personal Information
This document contains a complete description of how your information is collected, stored, and used on the fg77 platform, and how we ensure your privacy.
Table of Contents
1 Introduction
This Privacy Policy ("Policy") is issued on behalf of the fg77 platform ("we", "our", or "fg77") and applies to all users in Bangladesh. By creating an account on fg77 or using our services, you agree to the terms of this Policy.
We believe that the protection of your personal information is a fundamental right. fg77 is committed to keeping your data secure at all times. In this document we have clearly stated what types of information are collected, how it is used, and how you can maintain control over your own information.
This Policy applies equally to the fg77 website, mobile application, and all related services.
2 What Information We Collect
fg77 collects certain information as needed to operate its services. This information is gathered in two ways — directly from you and through automated processes.
2.1 Information You Provide Directly
This includes information you voluntarily provide during registration, transactions, and support services:
- Full name and contact address
- Date of birth (for age verification)
- Email address
- Mobile number (linked to bKash, Nagad, or Rocket)
- Identity document details (national ID card or passport), used for identity verification when required
- Financial transaction details (deposit and withdrawal records)
2.2 Automatically Collected Information
When you use the fg77 platform, certain technical information is collected automatically, such as:
- IP address and device type
- Operating system and browser version
- Time and duration of platform access
- Pages viewed and browsing patterns
- Cookies and session data (details in section 4)
2.3 Payment-Related Information
bKash, Nagad, and Rocket are used for deposits and withdrawals on fg77. Information exchanged during transactions through these payment gateways is transmitted via secure encrypted connections and is governed by the respective payment provider's own privacy policy.
3 How We Use Your Information
fg77 uses collected information only for lawful and specific purposes. No information is used irrelevantly or without your consent.
3.1 For Service Operations
- Creating and managing accounts
- Processing deposit and withdrawal transactions
- Providing bonuses and promotions
- Maintaining betting and gaming history
- Managing VIP membership
3.2 For Security and Compliance
- Preventing fraud and illegal activity
- Ensuring age verification (for users 21+)
- Complying with Anti-Money Laundering (AML) regulations
- Monitoring account security
3.3 For Improved Services
- Providing customer support
- Improving platform performance
- Customizing your experience according to your preferences
- Sending important notifications (with your consent)
Your information is never sold or rented to advertising third parties. fg77 treats your privacy as its highest priority.
4 Cookies Policy
Cookies are used to keep the fg77 website running smoothly and to improve your browsing experience. Cookies are small data files stored in your browser.
4.1 Types of Cookies
- Essential Cookies: Essential for login sessions and security — these cannot be disabled.
- Functional Cookies: Remember your preferences and settings.
- Analytics Cookies: Collect anonymous usage data to improve service quality.
4.2 Controlling Cookies
You can disable non-essential cookies at any time through your browser settings. However, doing so may limit some functionality.
5 Information Sharing and Disclosure
fg77 never sells or transfers your personal information to third parties for commercial purposes. However, information may be shared in certain circumstances:
5.1 With Service Providers
Minimum necessary information may be shared with trusted technology partners who assist in operating our platform — such as payment gateways (bKash, Nagad, Rocket), server hosting providers, and cybersecurity services. These partners are contractually bound to protect the information.
5.2 Under Legal Obligations
Upon receiving a valid order from a competent court or regulatory authority, we may be required to provide information in compliance with applicable law. In such situations, we will make every effort to notify you as far as possible.
5.3 In Case of Corporate Changes
In the event of a business merger or acquisition, user information may be transferred to the new entity under this Policy. You will be notified in advance of any such change.
6 Data Security Measures
fg77 uses modern technology and methods to keep your information secure:
- SSL Encryption: All data transmission on the platform is secured through 256-bit SSL encryption.
- Secure Server Infrastructure: Data is stored in data centers with industry-standard cybersecurity measures.
- Access Controls: Only authorized personnel can access necessary information, and they are bound by confidentiality agreements.
- Regular Security Reviews: Regular security audits are conducted to identify vulnerabilities.
- Two-Factor Verification: A strong verification system to prevent unauthorized access to accounts.
For maximum security, you are advised to use a strong password and not share your account details with anyone. If you notice any suspicious activity, notify the support team immediately.
7 Data Retention Period
fg77 retains your information only for as long as necessary. Generally:
- Information for active accounts is retained for the entire duration the account remains active.
- Even after an account is closed, certain information may be retained for the period required by applicable law to fulfill legal obligations.
- Financial transaction records are retained in compliance with international financial regulations.
- Customer service communication history is kept for a limited period to ensure service quality.
Once the designated period expires, information is securely deleted or anonymized.
8 Your Rights Over Your Information
fg77 believes every user should have full control over their own information. Your rights are described below:
8.1 Right to Access
You have the right to know what information we hold about you. Upon request, we will provide a complete report.
8.2 Right to Correction
If there is any error in your stored information, you have the right to have it corrected through the support team.
8.3 Right to Deletion
In certain circumstances (such as when you no longer wish to use the service), you may request deletion of your information. However, some information may not be possible to delete due to legal obligations.
8.4 Right to Withdraw Marketing Consent
Consent to receive promotional messages can be withdrawn at any time. Please contact the support team for this.
To exercise any of the above rights, contact us at [email protected] or speak with us through 24/7 live chat.
9 Third-Party Links and Services
The fg77 platform may include content from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others. These third-party services are governed by their own privacy policies.
We are not responsible for the privacy practices of third-party sites or services. When you use any third-party service, you are advised to review their own policies.
10 Changes to the Privacy Policy
fg77 may update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:
- Notification to your registered email address
- Notification when logging in to the platform
- Notice on the website's home page
If you continue using fg77 after an updated policy has been published, you will be considered to have accepted the new policy. You have the right to stop using the service and request account closure if you do not agree.
11 Protection of Minors
fg77's services are strictly for those aged 21 years or older. Registration and use of services by minors (those under 21 years of age) is strictly prohibited.
We take strict measures for age verification. If any user registers with false information and is subsequently found to be a minor, their account will be immediately cancelled and applicable legal action may be taken.
If you have information about a minor using a fg77 account, please contact us immediately.
12 Contact Us
If you have any questions, comments, or complaints about this Privacy Policy, please do not hesitate to contact us:
- Email: [email protected]
- Live Chat: Available 24/7 through the platform
- Support available in: Bengali and English
Our customer service team is always ready to answer any of your questions. fg77 places the highest importance on its users' privacy and we believe transparency is the core foundation of a trustworthy platform.